Terms of sale

Last updated: 2 October 2026

These terms apply to every order placed on secondaura.fr. We wanted them to be clear: they set out what we commit to, and what we ask of you in return.

In short

Each pair is a unique pre-owned piece, examined by us and photographed exactly as it is.

Your order is shipped within 1 to 3 working days, with a tracking number.

You have 14 days after receipt to change your mind, for any unworn pair.

A question? Write to us at contact@secondaura.fr.

The seller

The items offered on secondaura.fr are sold by SecondAura, sole proprietorship of Mathias Coste, registered with the Montpellier Trade and Companies Register (RCS) under number 943 802 983.

Our items

SecondAura offers pre-owned pieces, mainly Isabel Marant sneakers. Each pair is unique: it is examined by us, described with its condition and shown with its own photos.

Signs of wear consistent with the stated condition are part of the life of a pre-owned piece and do not constitute a defect.

As each pair exists as a single item, it goes to the first customer who pays for the order. If, exceptionally, a pair turned out to be unavailable after your order, you would be informed and refunded in full.

SecondAura is an independent reseller, with no connection to the brands offered.

Prices

Prices are shown in euros. The price displayed is the price you pay, excluding delivery costs: these depend on the destination country and are shown to you before you confirm your order.

For delivery outside the European Union, customs duties or import taxes may be charged on arrival of the parcel by the authorities or by the carrier. They are not included in our prices and remain the responsibility of the recipient.

Ordering

You choose your pair, add it to the cart, then confirm your order after checking its contents and entering your details. The sale is concluded when payment is confirmed: a summary email is then sent to you.

We may refuse or cancel an order for a legitimate reason, in particular in the event of suspected fraud or an ongoing payment dispute.

Payment

Payment is due when you order. It is made using one of the methods offered at checkout, in particular bank card (Visa, Mastercard, American Express, Cartes Bancaires), Apple Pay, Shop Pay or Klarna.

Transactions are secured by Shopify Payments. We never have access to your full card number.

Delivery

We deliver worldwide. Your order is prepared and handed to the carrier within 1 to 3 working days, most often within 24 to 48 hours. A tracking number is sent to you by email.

The delivery time depends on the destination: it is shown to you at checkout as an estimate. If it were exceeded abnormally, write to us and we will take it up with the carrier. If your order has not been delivered within 30 days of placing it, you may ask for the sale to be cancelled and refunded, under the conditions laid down in the French Consumer Code.

On receipt, take the time to check your parcel. If it is damaged or if the pair does not match your order, write to us within 48 hours, preferably with a few photos.

Returns and right of withdrawal

You have 14 days from receipt of your order to change your mind, without having to give a reason.

Write to us at contact@secondaura.fr with your order number. You may use the template below.
Send the pair back within 14 days of your request, unworn, in the condition in which you received it, with its accessories and in packaging that protects it.
Return shipping costs are your responsibility.
We refund the price of the pair, using the payment method used for the order, no later than 7 days after receiving and checking the pair.
If the pair comes back worn or damaged, the refund may be reduced in proportion to its loss of value.

Message template

“I hereby inform you that I withdraw from my order no. …, received on …, for the following item: … Name and address: … Date: …”

Legal guarantees

All our pairs are covered by the guarantees provided by law, including for pre-owned goods.

Legal guarantee of conformity (articles L. 217-3 et seq. of the French Consumer Code): for two years from delivery, if the pair does not match its description, you may ask for it to be repaired or replaced and, if that is impossible, for a price reduction or a refund. For second-hand goods, any defect appearing within twelve months of delivery is presumed to have existed at the time of delivery.
Guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code): for two years from the discovery of a hidden defect that makes the pair unfit for its use, you may ask for the sale to be cancelled or for a price reduction.

Normal wear from use, as well as marks described in the listing or visible in its photos, are not covered by these guarantees.

To make a claim under a guarantee, write to us at contact@secondaura.fr with your order number and a few photos.

Liability

We cannot be held liable in the event of force majeure or an unforeseeable and insurmountable act of a third party, for example a customs hold. In all cases, we remain by your side to find a solution.

Personal data

The information collected when you order is processed in accordance with our privacy policy.

Complaints and disputes

A problem, a question? Write to us first at contact@secondaura.fr: we reply within 24 hours on average and most situations are settled this way.

If no solution is found, you may use a consumer mediator free of charge, in accordance with articles L. 612-1 et seq. of the French Consumer Code.

These terms are governed by French law, without depriving consumers of the mandatory protective provisions of their country of residence. Failing an amicable agreement, the dispute is brought before the competent courts.